Terms & Conditions

Welcome to Lenox Instrumentation UK Ltd. By accessing and using our website, you agree to comply with the following Terms & Conditions. These terms govern your use of our services, purchases, and interactions with our platform.

2. Orders & Payments

  • All orders placed through our website are subject to availability and confirmation.
  • Payments must be made using secure payment methods available at checkout.
  • We reserve the right to cancel or refuse orders due to pricing errors, stock limitations, or fraudulent activity.

3. Shipping & Delivery

  • Orders are processed within 1-2 business days and shipped via standard or express delivery.
  • Free shipping is available for orders over £200.00 within the UK.
  • International orders may be subject to customs duties and taxes, which are the responsibility of the customer.

4. Returns & Refunds

  • Returns are accepted within 14 days of purchase, provided items are unused and in original packaging.
  • Refunds will be processed after inspection and issued to the original payment method.
  • Warranty claims for defective products must be reported within the specified warranty period.

5. Product Warranty

  • All products are covered under a standard warranty against manufacturing defects.
  • The warranty does not cover misuse, accidental damage, or unauthorized modifications.

6. Privacy & Data Protection

  • We respect your privacy and handle personal data in accordance with our Privacy Policy.
  • Customer information is used solely for order processing, communication, and service improvement.

7. Intellectual Property

  • All content, including logos, product descriptions, and images, is the property of Lenox Instrumentation UK Ltd and may not be used without permission.

8. Limitation of Liability

  • Lenox Instrumentation UK Ltd is not liable for indirect, incidental, or consequential damages arising from product use or website access.
  • We strive to provide accurate information, but we do not guarantee error-free content.

9. Changes to Terms

  • We reserve the right to update or modify these Terms & Conditions at any time.
  • Continued use of our website constitutes acceptance of the revised terms.